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After trying to define ISO 9001 series of standards, the paper investigates the usefulness of the standard. Advantages that the organization gets after obtaining certification and benefits related with the ISO 9001:2015. This paper attempts to reveal the advantages of ISO 9001:2015 which is the latest version of standard that has been adopted after modification of ISO 9001:2008. A range of quality standards have been designed and adapted over the years, with the ISO (International Standardization Organization) family of standards representing set of quality standards utilized by enterprises in order to deliver products and services that meet the customer’s quality requirements. In other words, the quality management system - a tool that allows to predict and measure the impact of decisions and ongoing events in the service quality. The quality management system is part of the organization's management system, which aims to achieve results in accordance with the quality objectives, to meet the needs, expectations and requirements of stakeholders. However, there are people who criticize ISO 9001 arguing that it is wasteful and not useful for all organizations.įor the successful implementation of its activities and sustainable functioning in a competitive market, it is essential for today's enterprises to implement quality management systems. Many customers require that the suppliers should hold ISO 9001 certification, which helps this model to enjoy demand (more than one million organizations across the globe).
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Today the ISO 9001 model has become one of the most globally used management tools. It deals with the basics of quality management systems and requirements for organizations to meet in order to be certified. Since then it has been several times reviewed and reissued.
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The ISO 9000 family of quality management systems standards is designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to a product or program.